The fine print...


ATIO is committed to respecting the privacy of individuals and recognizes the need of people with whom we do business and employees for the appropriate management and protection of any Personal Information that you agree to provide to us.


Our Privacy Management Plan includes guidelines on the collection, storage, use and retention of your Personal Information as follows:


The organization collects personal information about individuals (clients, suppliers, employees, etc.) in order to better manage its business. The organization will make all reasonable effort to fully inform such individuals about the planned use/disclosure. The organization will limit the collection and use of personal information to that required for valid business purposes or to comply with legislation.


The organization will make every reasonable effort to obtain your consent before collecting, using, or disclosing your personal information. In each instance we will provide you with a reason statement that outlines:

The information we require
The purpose(s) for which we are collecting it
The approximate length of time we expect to hold your information

If you have any questions about the process please contact our Chief Privacy Officer using the contact information listed.


The organization will make every reasonable effort to ensure that the personal information it collects and uses is accurate and complete. Individuals providing personal information will have the opportunity to review and correct their personal information, and on written request by an individual to whom the information relates, the organization will modify the information as required.


The organization will store personal information using hard copy and/or electronic means in such a way as to prevent unauthorized collection, access, use disclosure or disposal of the personal information.


The organization will establish a retention period for all personal information collected. This period may be related to legislation other than Personal Information Protection and Electronic Document Act or PIPEDA (Employment Standards for example).


The organization will not disclose personal information unnecessarily to employees or any third party, unless the affected individuals consent.


The organization promotes an individual’s right of access to personal information about themselves. The organization will provide access to information upon request. Access will be provided according to established procedures.


Access to a record may be subject to the payment of any fee required according to organization policy.

In addition to the care that ATIO takes directly, we are also working with all of our partner organizations that may at some point handle personal information gathered by us in the course of their relationship with and service to us, and through us, to you. Each third party partner has agreed, or will agree, to meet our standards of privacy, confidentiality and security.

All employees and third party staff who in any way handle or manage Personal Information have acknowledged and agreed to adhere to our Privacy Code and the procedures that support that code.

For further information contact:

Chief Privacy Officer
1 Nicholas StreetSuite 1202
Ottawa, Ontario K1N 7B7Tel: 613-241-2846
Toll free: 1-800-234-5030
Fax: 613-241-4098
email: executivedirector@atio.on.ca
ExternalOffice of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec
K1A 1H3Toll-free: 1-800-282-1376
Phone: (819) 994-5444
Online Information Request Form
Fax: (819) 994-5424
TTY: (819) 994-6591

We would like to acknowledge the Canadian Privacy Institute for providing the resources for the privacy policy.

Canadian Privacy Institute
14845-6 Yonge Street, Suite 211
Aurora (Toronto) Ontario, L4G 6H8 Canada
Phone: 416-562-0694
Fax: 905-713-0482
Email: info@canadianprivacyinstitute.ca



An Act to promote the efficiency and adaptability of the Canadian economy by regulating certain activities that discourage reliance on electronic means of carrying out commercial activities, and to amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act


Express consent — sections 6 to 8

10 […]

(9) Implied consent — section 6

Consent is implied for the purpose of section 6 only if

(a) the person who sends the message, the person who causes it to be sent or the person who permits it to be sent has an existing business relationship or an existing non-business relationship with the person to whom it is sent;


Definition of existing non-business relationship

(13) In subsection (9), existing non-business relationship means a non-business relationship between the person to whom the message is sent and any of the other persons referred to in that subsection — that is, any per son who sent or caused or permitted to be sent the message — arising from

[…](c) membership, as defined in the regulations, by the person to whom the message is sent, in any of those other persons, within the two-year period immediately before the day on which the message was sent, where that other person is a club, association or voluntary organization, as defined in the regulations.


By-laws of the Association of Translators and Interpreters of Ontario

Appendix 1


Adopted by the Annual General Meeting on April 25, 2009


This Code of Ethics sets out ethical principles and standards of professional conduct, the objects of which are to ensure professional accountability and quality of service, protect the public, promote the profession and foster a spirit of solidarity and co-operation among members and candidates (“professionals” herein) of the Association. All professionals of the Association are required to abide by the Code of Ethics.

1.0 Professional Accountability
1.1. Professional Conduct
1.1.1. Professionals shall conduct themselves in a professional and ethical manner at all times. They shall not knowingly take any action that is detrimental to the Association, its professionals and/or the profession.
1.2. Scope of Practice
1.2.1. Professionals shall not accept work that they know to be beyond their competence and/or qualifications. In accepting work, the professional provides a moral guarantee that the service provided will meet the highest standards of quality.
1.2.2. Professionals will remove themselves from work when they realize an inability to provide quality service and shall refer the client to a qualified professional of the Association.
1.3. Use of Reserved Titles
1.3.1. No professional shall hold himself or herself out as a certified member of the Association unless he or she has been duly certified by the Association.
1.3.2. Professionals shall not use a reserved title that has not been conferred upon them by the Association, whether in correspondence, advertising of their services or otherwise. Nor shall professionals use a reserved title in association with a language combination in which they are not qualified.
1.4. Conflict of Interest
1.4.1. Professionals shall make every effort to avoid situations that constitute a real or perceived conflict of interest or situations in which their professional independence could be questioned.
1.4.2. Professionals will ensure that there is full disclosure to clients should their personal interests constitute a real or perceived conflict of interest.

2.0 Quality of Service
2.1. Professional Competence
2.1.1. Professionals must provide the highest quality of service in all aspects of their professional practice.
2.2. Faithfulness and Accuracy
2.2.1. Professionals shall faithfully and accurately reproduce in the target language the closest natural equivalent of the source language message without embellishment, omission or explanation.
2.3. Responsibility
2.3.1. Professionals will accept full responsibility for the quality of their own work.
2.3.2. Professionals who use the services of other language practitioners shall call on professionals with equivalent qualifications in the required category.
2.4. Non-Discrimination
2.4.1. Professionals shall approach professional services with respect and cultural sensitivity towards their clients.
2.4.2. Professionals shall not discriminate in the services which they provide on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability.

3.0 Protection of the Public
3.1. Integrity
3.1.1. Professionals shall practise their profession with honesty and integrity, respecting the rights and interests of their clients and/or employers.
3.1.2. Professionals shall respect the difference between professional and social interactions. They will establish and maintain appropriate boundaries between themselves and their clients.
3.2. Advertising
3.2.1. Professionals shall act with integrity in advertising their services and qualifications. They shall refrain from making inaccurate statements regarding their competence, education, experience or certification.
3.3. Confidentiality
3.3.1. Professionals will respect the privacy of their clients and/or employers and hold in confidence all information obtained in the course of professional service.
3.3.2. Professionals shall observe and respect copyrights and any other intellectual property rights.
3.4. Fees for Services
3.4.1. Professionals shall set fair and reasonable fees for their services. They shall inform the client in advance of the approximate foreseeable cost of their services, including copyright fees applicable to broadcasting or publication of their work, unless they have reason to believe that the client has already been informed of these fees.
3.4.2. Professionals will bill clients only for services provided unless otherwise stipulated between the parties.

4.0 Promoting the Profession
4.1. Image
4.1.1. Professionals shall promote a positive image of their profession and endeavour to make it more widely known, through their actions and the quality of the services they provide.
4.1.2. Professionals shall refrain from any activity that could tarnish the image of their profession or the Association.
4.2. Professional Relationships
4.2.1. Professionals will act toward colleagues in a spirit of cooperation, treating them with respect, courtesy, fairness and good faith.
4.2.2. Professionals shall foster the development of their profession by sharing their knowledge with colleagues in a spirit of mutual assistance.
4.2.3. Professionals shall endeavour to assist students and beginners in their profession by providing them with the benefit of their knowledge and experience.
4.2.4. Professionals shall not abuse the good faith of colleagues or be guilty of a breach of trust or the use of unfair tactics.

5.0 Professional Misconduct
5.1. Breach of the Code
5.1.1. Any breach of this Code of Ethics will constitute an act of professional misconduct and professionals may be subject to discipline by the Discipline Committee of the Association.
5.1.2. Complaints with respect to professionals who contravene this Code of Ethics or in any way damage the reputation of language professionals may be submitted to the Discipline Committee of the Association, which shall deal with complaints in accordance with the procedure set out in Appendix 2 of the Association’s By-laws.

Candidates for certification must also abide by the rules contained in this Code of Ethics



Code of Ethics

ATIO members adhere to a professional Code of Ethics.